DGSN has undertaken a process to broaden institutional partnerships, allowing a wide and diverse network of public and private entities to benefit from the services offered by the second generation of the National Electronic Identity Card (CNIE). This includes expanding the use of the National Trust Platform for Digital Identity Authentication, connected to the Digital Identity platform developed by DGSN experts.

In its 2024 annual report, the DGSN highlighted that the National Trust Platform for Digital Identity Authentication became an integrated digital tool this year.

This tool enables citizens to securely access a range of services provided by public and private sectors, protecting their personal data while allowing cardholders to identify, authenticate, and use their electronic identity for various administrative and financial transactions.

These services can be accessed either in person, through the card's embedded electronic chip, or remotely via the Digital Identity system, compatible with the most widely used mobile devices in the country.

As part of the broader implementation of this public service, the DGSN has continued to promote a partnership-based approach, signing agreements with professional organizations and institutions overseeing administrative, commercial, and social services.

Notably, 17 framework agreements and protocols were signed with entities such as Bank Al-Maghrib, the Professional Group of Moroccan Banks, the Professional Group of Payment Institutions, the Ministry of Health and Social Protection, and the Moroccan Federation of Insurance.

Additional agreements were established with the Ministry of Youth, Culture, and Communication, insurance regulatory bodies, the National Agency for Health Insurance, the national notaries’ association, the Deposit and Management Fund, the Interprofessional Moroccan Pension Fund, the Ministry of National Education, Higher Education, and Sports, the National Road Safety Agency, and the National Social Welfare Agency.

These agreements aim to integrate the digital identification system provided by the CNIE 2.0 into government departments and affiliated institutions directly, in collaboration with the Digital Development Agency and the National Commission for the Protection of Personal Data.

Beyond these agreements, the DGSN has directly authorized over 30 public and private establishments in the past three years to use the National Trust Platform for Digital Identity Authentication.

These include the Ministry of Justice (criminal record checks), the General Delegation for Prison Administration and Reintegration, the Ministry of Foreign Trade and Tourism (National Craft Register), the Directorate General of Local Authorities under the Ministry of the Interior, the National Office of Industrial and Commercial Property, the Ministry of Equipment and Water, the Tax Authority, Customs Administration, and numerous national banks, financing institutions, and real estate credit providers.

To support the platform, the DGSN updated the system in 2024 to meet operational needs expressed by public and private service providers. This update included incorporating biometric passports and the next generation of residency permits into identity authentication processes, alongside the CNIE. Service providers can now receive a digital authentication receipt instead of retaining a copy of the identification document.

Additionally, the Mon e-ID app underwent a comprehensive update, improving user experience, synchronizing with service providers’ mobile applications (banks, commercial institutions), and introducing features like automated QR code generation to accelerate identity authentication and support facial recognition technologies.

Accompanying this digital transformation, the DGSN launched the integrated digital services portal E-Police, offering a range of interactive administrative police services to all citizens across Morocco.

This portal provides ease of use and incorporates advanced e-administration technologies, such as rapid request processing, remote identity authentication, and robust personal data protection.

The DGSN prioritized digitizing the application for the Anthropometric Record, making it the first administrative service integrated into the E-Police portal. This allows citizens to request this document remotely after authenticating their identity via the Mon e-ID app and the National Trust Platform for Digital Identity Authentication.

In addition to the Anthropometric Record service, the portal connects to various other digital services offered by the DGSN, such as scheduling appointments to obtain an electronic identity card and registering for police recruitment exams. Future plans aim to expand this project to include digitized applications for additional administrative documents, such as residence certificates and electronic ID card renewals.

CNIE 2.0: A Transnational Proximity Service

With the aim of strengthening proximity services and extending the benefits offered by the new generation of identity documents, 2024 has been marked by intensified action plans to bring and generalize access to the electronic national identity card for all citizens across Morocco.

To this end, 80 new mobile units have been deployed. These are utility vehicles equipped and connected to the identity document information system, which have carried out numerous exceptional operations to provide identity documents to 130,242 residents in remote urban and rural areas.

Urgent operations have been organized in this regard to immediately respond to requests from citizens wishing to obtain electronic identity documents in areas affected by natural disasters or extraordinary situations. For instance, Mobile units were deployed to assist in renewing identity documents for victims of the Al Haouz earthquake.

A similar operation was organized for victims of floods in the Tata province and certain regions in eastern Morocco. Additionally, a special operation was launched for individuals granted Royal Pardon who had previously faced prosecution for illegal cannabis cultivation. This initiative was later expanded to benefit most residents of northern regions of the Kingdom, such as Taza, Taounate, Ouazzane, and Al Hoceima.

To expedite ID use for Moroccans abroad, a program for recording identity data was rolled out in 71 centers located within Moroccan consular and diplomatic representations abroad. This significantly reduced the time required to obtain the electronic national identity card, resulting in the issuance of 219,408 electronic national identity cards for Moroccan expats in 2024.

Overall, a total of 4,696,069 next-generation electronic national identity cards were issued in 2024, with 3,449,678 cards produced at the Rabat issuance center and 1,246,391 at the Marrakech center, established as part of a citizen proximity policy.

Additionally, 1,513,569 biometric records were issued, along with 51,391 residence permits for foreigners, 21,270 entry visas to the national territory, and 3,310 new-generation exceptional residence permits.