In its annual report for 2024, the DGSN said that this year was marked by the diversification of its security communication channels and the adoption of more advanced and participatory approaches with social bodies and institutional stakeholders, in an effort to implement the new work philosophy based on the co-production of security and which prioritizes service to citizens as the primary objective of the police public service.
As for communication mechanisms, the DGSN organized the 5th edition of the DGSN Open Days, on May 17-21, 2024 in Agadir, which had seen an increase in the space available to receive citizens, in the number of thematic stands organized and in presentations, which led to 2,120,000 people visiting the event, in addition to 25 million views on the event's activities on the application and the official accounts of the National Security on social networks.
The event attracted a diverse audience, including students from 845 educational institutions, original teaching schools and Koranic schools, in addition to 1,242 civil society organizations, along with journalists and correspondents from 170 national and foreign media outlets and TV channels, who produced 1,097 reports.
As for missions of information and communication with the media and the public, the DGSN's communication services conducted a total of 5,820 media activities, publishing 1,674 press releases and articles on security-related issues, contributing to the production of 3,572 news reports and sharing 534 digital content pieces on its official social media accounts, in addition to publishing 40 updates.
The national security services reported a significant drop in the number of false reports that impact citizens' sense of security, as reflected in the number of updates published this year, numbering 40 compared to 340 in 2017 and 288 in 2018.
This significant decline is attributed to the positive engagement from citizens in the rapid reporting of false content via the DGSN reporting platform and its social media accounts, which have improved levels of trust in the security services, coupled with the security services' prompt reaction to citizens' reports and the adoption of a proactive communication approach to put an end to rumors and false news that damage the sense of security.
As for violent content published on social networks, which has negative repercussions on the feeling of security, this year the DGSN's monitoring services viewed 208 items of content involving criminal acts or scenes of violence, compared with 260 items the previous year. These were subject to the necessary technical expertise and security interventions, with those involved being subjected to judicial investigations, accompanied by press releases designed to enlighten public opinion and reinforce its feeling of security.
In order to strengthen digital communication and posts in social networks, the National Security services published during the year 534 posts in their official accounts on the various social media sites over the course of this year, which have 1,197,335 subscribers, broken down as follows: 500,550 subscribers on X (previously Twitter), 472,285 on Facebook and 224,500 on Instagram.
In the same vein, the DGSN communication services have continued to publish Police magazines on the electronic and paper platforms, to give the public access to security information.
They have also archived and published another batch of back issues to document the history of the police, with a view to digitizing all back issues from 1961 onwards.
The current year also saw the publication of four new issues of Police magazine, covering topical issues such as the involvement of security services in the management of the Al Haouz earthquake, emergency policing and the role of dog-handling police, as well as the DGSN Open Days.
The National Security services have also resumed implementation of their plan to raise awareness in schools and protect pupils from the dangers of delinquency and misuse of information systems.
This year was marked by the promotion of educational content aimed at this category of society, while the number of students who benefited from awareness-raising operations during the first semester of the current academic year reached 246,116, spread over 2,956 educational establishments.
The security services also held regional and local consultation and coordination meetings, with 991 associations and organizations, which addressed issues relating to the population's expectations of the security institution.
The security communication services have also continued to accept requests from young children wishing to wear police uniforms. In 2024, fourteen children appeared in videos published on social networks or submitted written requests through their parents.
These children were given full police uniforms with all accessories and e-learning equipment, and were also allowed to visit the various national security departments.
In the same vein, a reception was held at the Tangier police headquarters for 291 girls and boys from areas affected by the earthquake that struck the province of Al Haouz on September 08, 2023, who are benefiting from summer camps in the city of Tangier, to enable them to visit the various administrative, technical and logistical departments and facilities of the Tangier police headquarters.